Hands-on Advice That Keeps You Up and Running

Our dedicated support teams are known throughout the industry for their commitment to getting you the answers you need over the phone or online.

Technical Support Team: Help is a phone call away. With decades of collective industry experience, our team is made up of real people, offering real answers, in real time. For answers to your water systems questions, contact our technical support team by phone at 1-800-701-7894 or email at techsupport@fele.com.

 

Featured Frequently Asked Questions

Why isn’t my Pool Cover Pump pumping water?

  • The pump could be air locked.

  • The garden hose or pump could be clogged.  

  • The motor or the impeller could be going bad.  

  • There could be no power/voltage to the pump.  

  • For more information, review the troubleshooting section of the owner’s manual. 

Why won’t my 6-CIA turn on?

  • Not enough water in the sump pit.   

  • The pump needs to be submerged 5 inches below water before activation.   

  • No power/voltage to the pump.  

Why won’t my Jet Pump or Sprinkler Pump prime?

  • Check inlet for leaks.  

  • The suction lift could be too high for the pump.  

  • The pipes could be too small on the inlet.  

  • Low voltage/voltage on the wrong setting.  

  • Water level below sand point.  

  • Clogged or restricted pipes.  

  • The impeller could be damaged.  

  • The pump inlet pipe has no water. 

  • For more information, review the troubleshooting section of the owner’s manual. 

FAQ Topics

Please select from our other product FAQs provided below.

 

 

Our Brand Promise

There’s a reason we’ve been the go-to pump for HVAC, Plumbing, Pool, and Hydroponics professionals for generations: experience. For 80 years, Little Giant® products have stood the test of time, pumping a steady flow of proven reliability in the most demanding applications.